Get in Touch
Want to tell us something?
Got a question? Looking for advice? Write us and we will be happy to help ❤️
- How to make payment?
We accept payments via credit/debit cards using TransferWise gateway.
- It is safe to shop with ViolaCraft?
Yes, your card details are safe with us. We use Stripe, a trusted and secure payment processor, to handle your card transactions. Stripe never shares your payment information with us, ensuring that your sensitive data is protected at all times. Your card information is encrypted and transmitted directly to Stripe's secure servers, where it is stored with bank-grade security measures.
- What are your delivery options and where do you ship to?
Currently we are using the help of multiple international shipping services to deliver all over the world. You may find the shipping prices HERE
- What is your returns policy and how to return an item?
We have a 15-days return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Check how to return a product at this link
F.A.Q.
- How long does it take you to process an order before it is dispatched?
We package each order with great care and it is usually dispatched within 24 hours after your order has been paid for.
- Who can I contact to get help?
Write us hello@violacraft.com and we will always be happy to help ❤️. We speak many European languages such as Italian, French, Spanish, Czech, Hungarian and etc.. and will gladly assist you in your preferred language. So don't be shy and write us Bonjour or Hola! and we will find a match :)